Description
COMPANY OVERVIEW:
The Maimon Group - Where Luxury Exceeds Expectations
At The Maimon Group, we offer luxury short-term vacation rentals & Concierge Services, and asset management in Los Angeles. We are expanding globally and booking other markets in the US and Europe focusing on curated travel experiences, event venues, and concierge services.
Over the years, our firm has meticulously built our unique portfolio of exclusive properties to deliver experiences that exceed five-star hospitality. This is accomplished through our unparalleled ability to anticipate our guests’ needs and cater to the most discerning requests. The understanding that we are more than a luxury hospitality brand, but experts in the art of living, is what makes us an industry leader.
Do you have the ambition and drive to join us?
Our high-performing and fully committed work family is looking for someone who will fit into and enhance our corporate culture.
POSITION SUMMARY:
As our Luxury Rentals Reservations Concierge, you will be the main link between our company and our guests. To accomplish this, you will use different online platforms like The Maimon Group website, Airbnb, Vrbo, The LPMS, and booking.com to talk with guests and property owners. Your job will be to make sure each guest has a 5-star experience from the moment they reach out to us. As part of this process, we will answer their questions as quickly as possible and assist them with any problems they may have via WhatsApp, email, and phone calls, as well as through our online tools, as well as maintaining our accurate and up-to-date property management software and booking calendar.
Once hired, you will find that working for The Maimon Group is an amazing opportunity. You will also get to be part of a respected company that values high-quality guest service, where your work will be very important in making sure our guests' experiences exceed their expectations.
RESPONSIBILITIES:
- Provide exceptional support to guests throughout their stay, acting as the main point of contact, available via WhatsApp, email, and phone.
- Building relationships with our guests for many years to come
- Ensuring efficient and effective communication flow with management and the company CEO
- Demonstrate instant availability to respond promptly to all chats, calls, emails, company inquiries, and communication needs on all platforms throughout the day.
- Input OTA, direct booking, & agent leads into our CRM and keep up-to-date records of all system updates.
- Have the ability to use LPMS and other tools to search for the perfect homes and experiences for our guests. Our goal is to ensure that every qualified inquiry gets converted into a booking.
- Follow up on all OTA, direct, and agent leads, updating the CRM as necessary.
- Coordinate with the admin team on the entire booking process, from the contract stage to payment, to checkout and deposit return.
- Generate and send daily and weekly owner booking reports and obtain approvals from property owners.
QUALIFICATIONS:
- Work in the office
- Strong relationship-building skills
- Personally, have a great interest in multiple subjects
- Understanding of luxury travel
- Willing to help
- A Team player
- Ideally, the ability to speak Mandarin, France, Arabic
- Excellent typing skills
- Technology savvy, experience with Airbnb and other similar platforms,
- Strong organizational and time management skills, with the ability to multitask effectively and collaboratively.
- Strong sales and customers relationship-building skills
- Strong understanding of the company, culture, and what it means to be a luxury rental provider and travel concierge.
- Exceptional written and verbal communication skills.
- Proficiency in using WhatsApp, email, and phone communication tools, as well as CRM systems and data management
- Familiarity with various platforms, such as Airbnb, VRBO, and booking.com.
COMPENSATION & BENEFITS:
$70,000 - $90,000 OTE (On Track Earnings) with the hourly rate, commission, and bonuses
Bonus: A percentage of monthly income will be paid out, subject to sales goals and meeting monthly and quarterly benchmarks.
Benefits:
- Paid time off, such as PTO, sick days, and vacation days
- Health insurance
- This job offers a company laptop and phone, access to modern office space, and training.
- Association with some of the most exclusive properties in our industry
Schedule:
- Ability to work full-time during US time, 8 am to 6 pm, five days a week, maintaining prompt responsiveness throughout the day.
- There will be occasional nightly and weekend shifts throughout the week.