Description
Seachange Vacation Rentals: Director Of Housekeeping Operations
The Opportunity To Build And Lead Your Own Team
Position: Full-Time, Salary + Benefits
Location: Rehoboth Beach, Delaware
COMPANY OVERVIEW:
We are a vacation rental property management company that allows our property owners to worry less and earn more. We do this by streamlining their business operations, effectively marketing their property to their ideal client, and ensuring that each guest has a 5-star experience during their stay. In turn, our owners receive high praise and even higher revenues.
With over ten years in the vacation rental industry, we have a reputation for being energetic, engaging, and responsive.
Our property owners and guests love us because we care. We show we care through our consistent dedication to excellence and providing outstanding customer experiences. These standards translate into a positive and rewarding company culture where our employees are free to innovate and grow.
Position Summary:
We recognize that working in the hospitality field requires a unique skill set. To succeed as our Director of Housekeeping Operations, you must prioritize guest experience and ensure that each property exceeds our guest's expectations. You must understand that a high level of attention to detail and commitment to excellence is vital in creating repeat loyal customers. To accomplish this, you must be highly organized and strategic, with an exceptional ability to understand and meet clients' needs. In this role, we will depend on you to work closely with our General Manager using your experience and skills to design and lead a housekeeping department to maintain these standards across all of our properties.
RESPONSIBILITIES:
- Assist our General Manager in building our Housekeeping Department to service 80+ properties
- Manage the various moving parts of the Housekeeping Department, including 1099 cleaners, W2 cleaners, bed-making team, and linen vendors
- Hire, train, supervise, and retain a team of cleaning, and bed-making staff
- Clean properties consistently at Seachange standard and ensure fellow W2 staff and 1099 uphold those standards.
- Prepare schedules and assign duties to staff
- Maintain inventory of cleaning and linen supplies
- Inspect properties before and after guest/owner stays
- Coordinate with guests, owners, and Seachange management to resolve issues and report your team’s work.
- Ability and willingness to perform the duties of those on your team, as needed
PHYSICAL REQUIREMENTS:
- Ability to stand, sit, and walk for extended periods
- Reach overhead and below the waist
- Regularly push, pull, and lift up to 25 pounds
- Occasionally lift or move up to 50 pounds
- Bend, stoop, squat, kneel, and twist
QUALIFICATIONS:
- To be a strategic thinker, detail-oriented, and creatively manage operations
- To be guest-experience obsessed
- To have previous experience in housekeeping management in the hotel and/or vacation rental industry.
- Experience in building, training, and supervising a housekeeping team
- The ability to work well under pressure in an agile, fast-paced environment
- To have excellent time management skills, be able to change activities frequently, and cope with interruptions
- Valid driver's license with a clean record and the ability to maintain a clean record
- Flexible schedule with weekend availability
COMPENSATION & BENEFITS
Annual Salary:
- $40,000 - $60,000 to be determined based on experience
Benefits:
- PTO with additional days awarded each year
- Access to our affordable healthcare plan
- Learn from industry professionals and work in a fast-growing company that is a leader in the vacation rental market
Schedule: Flexible schedule with weekend availability
APPLY NOW if you are excited about using your skills and abilities to work in a high-level position with a company that is leading the way in offering luxury mountain vacations in memorable mountain homes.
Here’s what one of our property owners has to say about working with us:
“Andy and Mikey are very professional and detail-oriented.
Their focus is not only getting the most potential out of your property but also providing the best experience for the renters. Energetic, engaging, and responsive, they are a powerful team. We have enjoyed working with them!”
Contact us today if you’re ready to join our exciting team with the freedom to build and lead a housekeeping department in a prominent vacation rental property management company.