Description
COMPANY OVERVIEW:
Begin a rewarding career with us at Jupiter Vacation Rentals.
Jupiter Vacation Rentals is the place where luxury meets comfort in the heart of Jupiter, Florida. With over a decade of experience in vacation rental management, we’ve built a portfolio of premier, meticulously maintained lodging and accommodations that consistently earn rave reviews.
And we’re just getting started.
With an eye toward growing our vacation rental portfolio, we're seeking a driven and detail-oriented professional to join us. Your contributions will play a crucial role in helping us expand our reach in Northern Palm Beach County.
As founders with a strong entrepreneurial spirit, we’ve created a work environment that values precision, efficiency, and accountability. If you take pride in delivering high-quality work and are excited about being part of an ambitious company that offers unique getaways, we’d love for you to join our supportive team.
Apply today!
POSITION SUMMARY:
Are you meticulous, proactive, and able to leverage your organizational skills while working from home?
If so, our tight-knit team at Jupiter Vacation Rentals invites you to become our Guest Services VA (Virtual Assistant). This role will be fulfilling if you excel at managing details, enjoy working with guests to create memorable experiences, and take pride in accurately completing tasks.
As our Virtual Assistant, your goal is clear: To provide guests with a personalized experience by answering their questions and connecting with them across multiple platforms, overseeing reservations, and ensuring their needs are met. All inquiries must be handled professionally and efficiently coordinated with third-party vendors to ensure smooth operations and resolve any issues that arise quickly.
As a premier vacation rental company with expansion plans, this is your chance to grow with us and see your work directly contribute to the company’s success. You’ll also have the satisfaction of helping guests create unforgettable experiences in one of Florida’s most scenic destinations.
Join Jupiter Vacation Rentals today and get paid to leverage your organizational and professional skills from anywhere in the world.
RESPONSIBILITIES:
- Serve as the primary point of contact for guests, handling inquiries, resolving concerns, and ensuring timely, effective resolutions.
- Manage guest communications across various platforms, including phone, email, and online chats.
- Oversee and confirm reservations using our Property Management System (Hostaway) while maintaining accurate guest interactions and transaction records.
- Coordinate with third-party vendors and team members to ensure all guest needs are met efficiently and accurately.
- Multitask across simultaneous inquiries and communications, maintaining a high level of organization in a fast-paced environment.
- Support operational tasks, such as coding invoices in QuickBooks, updating cleaning manuals, and monitoring instant message chats through our website.
QUALIFICATIONS:
- 2+ years of experience in vacation rental hospitality
- Must speak fluent English with accurate grammar
- Experience working with the property management system, Hostaway is a plus
- Able to multitask and remain calm and professional in all interactions
- Consistent access to a stable internet connection
COMPENSATION & BENEFITS:
Hourly Wage: $8 - $10 based on experience and achievement
Benefits:
- Paid time off, such as PTO, sick days, and vacation days
- The opportunity to grow and advance within the luxury hospitality industry and further your career.
- Work-life harmony within a remote role
Schedule: In Eastern Time, US
Wednesday 1:00pm-9:30pm
Thursday 1:00pm -9:30pm
Friday 1:00-9:30pm
Saturday 10am-6:30pm
Sunday 10am-6:30pm