Stay Minty
Published
December 14, 2022
Location
Brentwood, Tennessee
Category
Job Type
Salary
Annual Salary from $43,000 per year
Insurance
Yes

Description

COMPANY OVERVIEW:

At Stay Minty, we pride ourselves on successfully reimagining vacation rentals, where guests can stay in a fusion of their favorite boutique hotel and dream home - all wrapped up into one exciting adventure.

In addition to offering guests incredible experiences, we’re committed to cultivating an employee-friendly work environment where team members genuinely enjoy working.

POSITION SUMMARY:

We are on the search for a team-spirited, guest-oriented, and dynamic individual to join the adventure and get minty with us.

As our guest services and sales coordinator, you will primarily be responsible for converting leads to bookings, managing the daily flow of reservations, driving positive partnerships, and providing an exceptional experience for both our Stay Minty guests and homeowners.

This position requires excellent interpersonal and communication skills, patience, a problem-solving mindset, and an efficient and precise work ethic. Your heart for hospitality and happy demeanor will help us develop the WOW factor for our brand, guests, and property partners.

You get to WORK FROM HOME, but a flexible work schedule is needed as you will be required to work 8-hour shifts including occasional holidays and weekends. We are a Nashville-based company and, while we would love a local to join our team, we will consider all out-of-state applicants for this valuable role at Stay Minty.

RESPONSIBILITIES:

Responsible for all lead and reservation management.

  • Responsible for reaching sales performance targets.
  • Oversee the call center agents and provide feedback to the team.
  • Take ownership and provide a speedy resolution for escalated guest service issues.
  • Review and authorize guest refunds and/or credits as required.
  • Must be able to support a 24/7 operation.
  • Proactively respond to guest inquiries promptly via phone, text, and email.

QUALIFICATIONS:

  • 2+ years in the Hospitality industry
  • Strong knowledge of hospitality software
  • Exceptional communication and guest service skills
  • Ability to work well under pressure in an agile, fast-paced environment
  • Highly responsive and reliable
  • Strong attention to detail.
  • High School or Equivalent preferred

COMPENSATION & BENEFITS:

SALARY: Annual Salary from $43,000 per year

BONUS: Bonus Pay

Benefits:

  • Paid Time Off such as PTO, sick days, and vacation days
  • Dental Insurance
  • Health Insurance
  • Life Insurance
  • Vision Insurance

APPLY NOW