SeaBreeze Vacation
Published
December 11, 2023
Location
Holmes Beach, Florida
Category
Job Type
Salary
Annual Salary: $45,000 - $60,000 based on experience 
Insurance
Yes

Description

COMPANY OVERVIEW:

Located in the heart of captivating Anna Maria Island, SeaBreeze Vacation stands tall as a premier property management company, focusing on short-term vacation rentals that offer memories for a lifetime. Our journey began with a personal connection - a family vacation that transformed into a life-long love affair with Anna Maria Island. Trading the gray skies of the UK for Florida's sunshine, we planted our roots and set out to build a legacy.

With a firm belief that every traveler should experience their own paradise, SeaBreeze Vacation has expanded from a single property in 2002 to managing approximately 100 properties today. Each one reflects our unwavering commitment to exceptional hospitality.

Our commitment shines through:

  • A local team offering intimate insights into Anna Maria Island.
  • Unwavering dedication to quality, from meticulous property inspections to top-tier housekeeping.
  • Our expansive 6,200-square-foot hub in Holmes Beach symbolizes our vision and growth.

SeaBreeze Vacation is about more than managing properties; we’re creating stories, cultivating experiences, and ensuring every guest leaves with a piece of Anna Maria Island in their heart.

We invite you to explore opportunities with us and be a part of the SeaBreeze story.

POSITION SUMMARY:

Ready to take the helm of guest experiences at SeaBreeze Vacation? If you've ever felt the thrill of leading conversations, navigating new territory, and juggling multiple priorities simultaneously, this role has your name all over it!

As the Guest Experience Manager, your primary objective will be to guarantee not only exceptional service but also an unforgettable 5-star experience for our guests. From their first interaction to their check-out and even beyond, your mission is to create lasting memories that will leave a lasting impression.

Practically, this means you will lead communications, implement innovative strategies to enhance the guest experience, and continuously refine processes to ensure exceptional guest satisfaction.

If you're a born people person, ready to take the lead and set new standards in guest experience, we invite you to apply and join us at SeaBreeze Vacation.

RESPONSIBILITIES:

  • Oversee day-to-day communications between departments to ensure seamless operations and guest satisfaction.
  • Schedule and manage work orders requested by guests, coordinating with the appropriate teams to ensure timely resolution.
  • Lead and motivate a team of dedicated professionals, ensuring all tasks are completed on schedule.
  • Create and send reports to the General Manager, providing insights into operational performance.
  • Ensure day-to-day operational tasks run smoothly, meeting and exceeding company standards.
  • Keep guests informed about the status of any work orders, providing excellent communication throughout their stay.
  • Become an expert on our vacation homes, understanding every detail of each property.
  • Ensure that company policies, protocols, and standards are consistently followed.
  • Analyze company data to identify opportunities for operational improvements and increased efficiency.

QUALIFICATIONS:

  • Previous experience in the hospitality industry, with vacation rental industry experience preferred.
  • Familiarity with Customer Relationship Management (CRM) and property management software is a plus.
  • Proficiency in Google Workspace (formerly G Suite).
  • Ability to thrive in a dynamic environment, think quickly, and stay self-motivated.
  • Excellent interpersonal, written, and verbal communication skills.
  • In-depth knowledge of the Anna Maria Island area.

COMPENSATION & BENEFITS:

Annual Salary: $45,000 - $60,000 based on experience

Bonus: Bonus opportunity to earn up to $10K per year based on reservations and guest feedback each quarter.

Benefits: 

  • Paid time off, such as PTO, sick days, and vacation days
  • Health insurance
  • Dental insurance
  • Vision insurance

Schedule: Must be available to work on Saturdays as part of the regular schedule.