Description
COMPANY OVERVIEW:
Aspen Vacations is a growing vacation rental company where delivering exceptional service and exceeding the expectations of our guests and homeowners are our top priorities. Our portfolio of properties is spread across the four majestic mountains of Aspen Snowmass offering our guests a variety of options ranging from luxurious accommodations to cozy condominiums and everything in between.
Located in the heart of the Rocky Mountains, Aspen Snowmass is a renowned winter and summer destination that offers an unparalleled experience for outdoor enthusiasts and adventure seekers alike. As we grow, we’re seeking a highly motivated and experienced General Manager to lead our team and help us take our business to the next level.
POSITION SUMMARY:
In this role, you will report directly to the owner of the company. You will be responsible for driving business growth, managing day-to-day operations, and ensuring the highest level of customer satisfaction. You will work alongside a dynamic and passionate team that is committed to doing whatever it takes to meet the unique needs of our homeowners and guests. You will have the opportunity to inspire and develop each member by providing them with the necessary resources and support to excel and reach their full potential.
Our company culture fosters a positive and collaborative environment, where your expertise will be valued, and ideas encouraged as you play a vital role in our company’s continued success. Join us in creating unforgettable experiences for our guests and homeowners while taking your career to new heights!
RESPONSIBILITIES:
- Ensure smooth and efficient management of daily operations to deliver the highest standards of service and exceptional experiences for guests and property owners
- Establish personal credibility with property owners, team members, and vendors through trust, transparency, strong work ethic, and frequent communication
- Participate in owner-acquisition initiatives to achieve strategic growth plans
- Manage and inspire a high-performance team, driving career development, and ensuring high levels of job satisfaction
- Oversee talent acquisition, orientation, and onboarding process for new employees
- Encourage collaboration and foster a sense of unity among team members, motivating them to achieve our collective goals of exceeding the expectations of our guests and homeowners.
- Support team as the escalation point for guest and homeowner complaints
- Drive the company's financial performance by providing strategic oversight, expertly managing budgets, and formulating sustainable growth strategies.
- Participate in owner-acquisition initiatives to achieve strategic growth plans
- Promote service culture and will be instrumental in helping ensure the effective implementation and adherence to our brand standards while maintaining each property’s distinctive identity
- Ensure the operational success of all properties by maintaining them in impeccable condition, while working towards achieving their financial objectives, maximizing profitability, and optimizing owner earnings
- Become the subject matter expert on all properties. Plan, schedule, and supervise, projects to meet property requirements, budget, and time.
- Foster strong relationships with the local community, effectively representing the company with a professional demeanor and presentation.
- Establish performance accountability with regular documentation and evaluation, helping teams achieve their goals and track KPIs.
- Provide innovative/creative thinking and strategies to differentiate the company from the competition effectively
QUALIFICATIONS:
- 7+ years of proven success in leadership positions within the vacation rental or hotel Industry
- Previous experience as a GM is required
- Exceptional management and leadership skills
- Strong financial acumen showcasing a consistent track record of successful budget development and exceptional financial management
- Proven ability to develop and implement strategic plans that align with the company's overall vision and goals
- Ability to identify and address operational challenges, resolve conflicts, and make effective decisions
- Established capability to assume leadership and take full responsibility to achieve organizational success
- Experience working in a fast-paced, dynamic environment with the ability to multitask and switch gears quickly without hesitation or frustration
- Meticulous attention to detail to ensure properties are well-maintained, guest and owner needs are met, and operational processes are executed flawlessly.
- Commitment to satisfying the needs of homeowners and guests, with a desire to assist in company growth
- Exhibit exceptional interpersonal skills and effective communication abilities, both written and verbal
- Ability to create positive experiences in every interaction and represent the company with professionalism and integrity
- Sofware knowledge including but not limited to Microsoft Office Suite and PMS with the ability to quickly learn new software
- Data Analytics experience preferred
PHYSICAL REQUIREMENTS:
- Ability to stand, sit, and walk for extended periods of time
- Capability to reach overhead and below the waist.
- Regular pushing, pulling, and lifting of objects weighing up to 25 pounds.
- Occasional lifting or moving of objects weighing up to 50 pounds
- Flexibility to bend, stoop, squat, kneel, and twist
- Prolonged periods of sitting at a desk and working on a computer
COMPENSATION & BENEFITS:
Annual Salary: $130,000 - $160,000, determined by experience, achievement, and bonus
Benefits:
- Generous paid time off benefits, including vacation days, sick leave, and personal time
- Comprehensive health insurance coverage
- Relocation assistance
- Work schedule flexibility
- Professional development opportunities, including workshops, conferences, or tuition reimbursement
- Complimentary access to the slopes with a company-provided ski pass
Schedule:
- Regular business hours with availability to work weekends and overtime as needed.