General Manager

COMPANY OVERVIEW:

Want to become part of something BIG? Join Andes STR’s team and become part of the next big thing. We are revolutionizing how people invest in short-term rental property and growing rapidly! We're a PropTech startup backed by the largest Midwest US VCs: our investors were early supporters of companies such as Airbnb, Tesla, SpaceX, Palantir, Grubhub, Slack, Uber, Lyft, among many others, and we’re heading in that direction FAST. Most recently, we won 1st place in Ed Kaplan's 25th New Venture Challenge and were featured in Built In Austin’s “The Future 5 Of Austin Tech” startups.

We were founded in 2019 with the mission of transforming STRs into an asset class that’s easy to invest in and widely available to anyone who’s interested. Our vision is to accelerate the transition to a future where people live mostly in STRs, being free to choose location and duration of stay without having to worry about maintaining their properties or being tied down to a location that doesn’t suit their needs. Andes STR is headquartered in Austin, TX, and has operations in the US, Canada, and Chile.

POSITION SUMMARY:

We're looking for a General Manager (“GM”) to help us build our operations organization in the Orlando area using their previous experience, critical thinking, and passion for developing greatly streamlined operations processes. The perfect fit would be someone with experience in the hospitality industry and comfortable building high-performing teams.

The focus of the GM is making connections with people, motivating, and inspiring them to achieve outstanding results. The GM is part of our operations leadership team, constantly helping to shape and build up our field staff to achieve a fluent operating process. You’ll be responsible for creating, coaching, and managing teams that deliver outstanding results. You’ll also identify where efficiencies can be gained and work with senior leadership to create and execute plans to improve operations. Always customer-oriented, guests rave about the experience they have in properties managed by the GM. You will need to be a strong leader who guide your team to create the best guest, owner, and employee’s experiences in the industry. The ability to understand, quickly react, and motivate others to adapt to a changing organizational environment is critical to your success. In general, the core of this position requires a motivated and motivating team builder and leader.

RESPONSIBILITIES:

• Attract, retain, and develop a high-performing team of: housekeeping, maintenance, project management, hospitality, logistics and others
• In charge of P&L for an entire city, which will consist of 200+ properties under management and large, distributed teams
• Collaborate closely with the COO and CEO, providing frequent feedback about local operations and progress towards the strategic and operational direction of the company
• Help create and oversee the identification of operational solutions that will improve productivity in restocking strategies, maintenance strategies, and coordination of the housekeeping staff
• Being available and able to deal with emergency maintenance, repairs, or any other urgent issue presented at any time, as well as creating and documenting plans to efficiently deal with any type of event
• Hold direct reports accountable for the turnover cleaning such that it is done up to Andes standards prior to the next check-in
• Identify areas or opportunities for improvement across the organization
• Lead, manage and hold direct reports accountable for achieving agreed-upon commitments and goals such as guest review ratings, % of guest reported issues, case handling and resolution, owner CSTAT, etc
• Cultivate and manage healthy relationships with strategic local service providers and contractors, such as technicians (handymen, plumbers, electricians), cleaning companies, housekeepers, and any other party that is necessary for day-to-day operations
• Consistently demonstrate a commitment to our values (Integrity and Honesty, Do Good for the Customer, Do the Homework, Ownership, Focus on the Long Term, Put Rigor and Discipline in Everything, Think and Aim Big) transmitting this to the rest of the organization and nurturing these values in them
• Oversee the creation and execution of recurring/scheduled maintenance plans
• Maintain compliance with local and state laws, including quality standards, standard operating procedures (including watching out for parties), and labor laws
• Oversee inventory and demand forecasting (track levels of inventory, forecast consumption, and replenish stock levels)
• Review monthly booking forecasts to ensure our vendor pool is large enough to handle the upcoming volume
• Oversee the implementation of best practices in the field to increase property and housekeeping ratings
• Establish, communicate, and evaluate progress towards operations goals and benchmarks
• Demonstrate strong leadership with a passion for hospitality or short-term rentals, searching for the latest trends, and always trying to learn new things

QUALIFICATIONS:

• Proven results as an Operations Manager, General Manager, or a similarly relevant leadership role
• Strong Hospitality experience in the Vacation Rental or Hotel industry
• Experience building high performing teams, including the ability to recognize and cultivate rising talent
• Comfortable at transitioning seamlessly from a strategic level vision to day-to-day tactical operations
• Working knowledge of data analysis and performance/operation metrics
• A demonstrated execution mindset and a record of success holding people accountable
• Understanding of and ability to create a healthy organizational culture
• Excellent interpersonal and communication skills
• Varied experiences and responsibilities in Operations, Finance, and Human Resources
• Competent, energetic, and highly skilled in communications and people management.

COMPENSATION & BENEFITS:

Annual Salary: $90,000 - $120,000

Bonus Details: Variable incentives based on performance and P&L

Benefits:

• Paid time off such as PTO, sick days, and vacation days
• Health insurance
• Life insurance
• Dental insurance
• Vision insurance
• Retirement benefits or accounts
• Healthcare spending or reimbursement accounts, such as HSAs, FSAs, and HRAs
• Short term disability insurance