Dynamics System Administrator

COMPANY OVERVIEW:

In the constantly evolving world of technology, Standley Systems is a trusted provider of business technology equipment and services. Much like the industry itself, Standley Systems has a long history of adapting to emerging technology and embracing change. Starting as a typewriter company in Chickasha, OK in 1934, Standley Systems has grown to provide a full suite of technology tools, resources, and services and enable thousands of businesses to succeed in today’s fast-changing world.

As Standley Systems has evolved over the years to provide a more holistic approach to each client environment, we remain committed to the relationships we have built with each client and the communities where we live and work. We are a values-based company, passionate about staff and team development, community involvement, client experience, and aggressive growth.

POSITION SUMMARY:

Standley Systems is looking for a proven Dynamics System Administrator to accelerate the adoption of Customer Engagement (CE) and to assist with road mapping towards Customer Service, and Business Central. The role will include System Design (Customizations, Processes, Workflow), steady-state support, and End User Training. The responsibility of this position is managing specialized work efficiently, with confidence and competence. The position requires above-average attention to detail, concern for the exact correctness of work, and a strong commitment to tasks completed on time. The person in this position will take work seriously, has a strong sense of duty, and be disciplined.  Detailed, specialized work is the major focus. The person in this position will require clearly defined work, responsibilities, and reporting relationships, ongoing and thorough training opportunities to develop expertise and increase confidence, and frequently expressed appreciation of the person’s competence, conscientiousness, and loyalty. The position will provide security in a stable work environment, allowing the person to plan for, focus on, and complete tasks on hand. This is an excellent opportunity for a collaborative, team-focused, detail-oriented, technically-minded professional seeking a role in a successful, values-based company. Besides having Dynamics experience, the successful candidate will also be an excellent learner, communicator, and team player. The Dynamics System Administrator will enable the Standley Systems Sales team to exceed their sales goals, reducing complexity within a stable, responsive platform. The ideal candidate will have a track record of systematizing business processes into Dynamics 365 applications. For non-local candidates, this is a fully remote opportunity. If desired, relocation can also be considered.

RESPONSIBILITIES:

• Fully embrace Standley Systems’ core values
• Draft, Maintain and Revise System Documentation within IT Glue
• Provide unparalleled support to CRM users
• New User configuration (Security Roles, Field Security Profiles, Outlook Add-in Enablement)
• Documenting, developing training curriculum to our internal Technology Training Manager
• Support Ticket triage, troubleshooting, diagnosis, and resolution for issues
• Convert recurring tickets or enhancement requests into user stories
• Maintain document templates (Document Core Pack) and build new ones as necessary
• Maintain all price groups based on discounts, price lists, and pack percentages as established by Executive Leadership
• Maintain site map(s) in relation to developed business process flows
• Manage all data enhancement and clean up as needed, including appending external data sources, all new account creation, account assignments, and realignments, any account merges, and any purging

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed in the following are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Skills

• Minimum 1-year experience as a Dynamics System Administrator
• Knowledge of system design and data visualization required
• Familiarity with data and reporting tools such as E-Automate, EDA, Hoovers
• Proficient in Microsoft Suite, especially Outlook, Teams, Excel, PowerPoint, and Word

Education and/or Experience

• CRM experience required
• Industry experience preferred

Certificates, Licenses, and Registrations

• Dynamics 365 Certifications required (minimum of 1)

Other Skills and Abilities

• Attention to detail required
• Drive to self-initiate action required
• Excellent communication skills required
• Strong collaborator and team player required
• Project management skills required
• Willingness to take initiative to complete projects, work through issues, and stay on track at an efficient pace required

COMPENSATION & BENEFITS:

Annual Salary: $68,000.00 - $83,000.00

Bonus Details:

Quarterly and annual bonus programs, based on company performance

Benefits:

• Remote position
• Paid time off
• Volunteer time off
• Health insurance
• Life insurance
• Dental insurance
• Vision insurance
• Retirement benefits or accounts with the company match
• Healthcare spending or reimbursement accounts, such as HSAs, FSAs, and HRAs
• Short term disability insurance
• Wellness programs
• Employee recognition programs