Director of Operations

COMPANY OVERVIEW:

A Collection Of Design-Centric Accommodations In The High Desert 

At Homestead Modern, every day is an opportunity to contribute to something meaningful, create, innovate, and be part of a legacy of sustainability and excellence.

Founded in 2012, we are more than just a hospitality brand; we are the heart of High Desert's unique charm. Our portfolio represents architectural landmarks, modern cottages, and historic ranches providing gateways to exploring the High Desert's mesmerizing landscapes and vibrant local culture.

We’re proud that through our hard work and dedication, we manage the highest-grossing collection of short-term rental properties in the area and have recently launched the first premium hotel accommodations in our space with The Bungalows. In addition to managing exquisite rentals, we also work with investors to engage the booming High Desert economy. As part of our values, our team champions initiatives that enhance our local communities both inside and outside of our property walls.

Ready to join us?

Joining our team means more than just taking on a job. It's an opportunity to contribute to our journey, blending innovation and sustainability while embracing adventure and your own personal growth along the way.

POSITION SUMMARY:

This is your chance to combine your knack for strategic thinking and operational innovation in a role where you can see your ideas make a real impact. As our Director of Operations, you'll be the vital link between our homeowners, vendors, and team to ensure our operations run like a well-oiled machine.

Your Role: 

Each day, you'll lead diverse initiatives, from people management and market development to fostering our unique culture and streamlining operations. Your attention to detail will be vital in enhancing customer satisfaction and boosting our team spirit while bolstering the bottom line.

Who We're Looking For: 

Are you ambitious, relationship-savvy, and passionate about bringing positive changes that streamline processes? If so, then you're the one we're looking for. We value leaders who can foster a happy work culture and propel operational success.

Why You'll Love Working With Us: 

In addition to representing the iconic spaces we offer for guests, the amazing homeowners we work with and the innovative colleagues we collaborate with daily, this position allows you to telecommute, allowing for a more balanced lifestyle. And if you're planning to relocate, we're here to assist.

Apply now - we're excited to meet the person behind the resume.

RESPONSIBILITIES:

• Directly supervise up to 7 people in the field and 5 people remotely. Host regular 1:1s and team meetings remotely and in person.
• Monitor daily reports, guest and owner feedback, and metrics to identify strengths and weaknesses across the team and portfolio and provide coaching and training as appropriate. Strengthen task and visit readiness and train employees across handyperson maintenance and repair disciplines (electrical, plumbing, painting, etc.).
• Collaborate with the director and CEO to develop and implement operational and market-level projects.
• Work with operations to execute tasks, provide follow-up to owners, schedule the appropriate recurring tasks, provide accountability in task completion and suggest tasks and systems to prevent specific issues from ever occurring again.

QUALIFICATIONS:

• 5 years minimum experience in home/property maintenance with full understanding of how Airbnb and vacation rental bookings operate.
• 5 years minimum as a manager of teams. Must have proven ability in hiring, training, and retaining employees.
• 5 years minimum in roles engaging with end consumers, homeowners, renters, or similar
• Must be familiar with with Airbnb, Guesty, Breezeway, and Slack. We can teach one, but not all.
• Ability to drive in personal vehicle to be with the team on job sites throughout desert region
• Proven leader, coach, and home maintenance expert.
• Highly organized and disciplined, able to leverage processes and enforce protocol to keep multiple projects, people, and tasks organized and on time.
• Able to anticipate issues before they happen and plan contingencies.

COMPENSATION & BENEFITS:

Compensation: $85,000 - $95,000 based on experience and achievement

Bonus: TBA

Benefits: 

• Paid time off, such as PTO, sick days, and vacation days
• Tuition reimbursement
• Wellness programs
• Relocation assistance
• Telecommuting options
• Workplace perks such as recreation activities, food and coffee, and flexible work schedules

Schedule: This role is generally a Monday thru Friday, 8 am -5 pm position, Time will be divided between the field and the office, with “the office” being wherever works best for you.