Director of Engineering

COMPANY OVERVIEW:

Looking to join a team that is dedicated to providing exceptional service, empowering its employees, and creating a work-life balance that leads to happiness and well-being? Look no further than Acme House Company, the premier vacation rental company in Palm Springs.

We are committed to finding the best talent out there, and we offer competitive compensation packages to attract the brightest minds in the industry. Our goal is to create an environment where our employees feel supported and valued and where their contributions to our success are recognized and rewarded.

We prioritize work-life balance and believe that our employees' happiness and well-being are essential to delivering exceptional service to our guests. Our team members are encouraged to take time for themselves, recharge, and enjoy all that Palm Springs has to offer.

Our vacation rentals are the epitome of luxury and relaxation, designed to provide our guests with an unforgettable vacation experience. Join our team and be a part of creating those unforgettable moments for our guests.

Join us in Palm Springs and experience the difference between working with a company that is dedicated to your success, your well-being, and your growth. Apply today, and let us show you what it means to work with a team that truly cares.

POSITION SUMMARY:

Join one of the world's best vacation rental companies, rated #4 in the world by Conde Nast Traveler.  As the Director of

Engineering at ACME House Company, you will be in charge of the preventative and on-demand care & maintenance of 200 single-family short-term resort rentals. Our company culture is one of open communication, and we always strive to make raving fans of our Guests, our Owners, and our Community. We are proud of our reputation for high-quality repairs and maintenance, and as our Director of Engineering, you will be vital to that success.

RESPONSIBILITIES:

• You will lead the effort to ensure homes are ready for arrival, to delight our guests, turning them into raving fans.
• You should possess the ability to plan labor & materials, as well as communicate with owners & receive approvals for a high volume of quality repairs & maintenance, as well as preventative maintenance.
• You will be responsible for defining processes, ways of using our systems, and how we can track overall productivity for the Engineering team.
• In addition to our staff, you will build & manage a team of trusted vendors who service our homes, structuring price guidance, policy & procedure, as well as quality standards & quality control measures.
• In this role, you will ensure our work is carried out efficiently, safely, and to high standards. We have a fiduciary duty to our property owners to help them make great decisions as a result of your knowledge of maintenance and repairs.
• As the Director of Engineering, you will also be responsible for recruiting & training new employees and overseeing the work of contractors.
• To be successful, you must be able to organize, prioritize and delegate work orders to employees and vendors.
• Be a people leader by recruiting & mentoring our growing team of Engineering Technicians.
• Schedule and ensure our internal team or external contractors execute repairs and maintenance, with systems to ensure a high degree of care and, quality & accountability
• Develop and maintain and the maintenance and repair budget
• Responsible for the implementation and ongoing maintenance of dispatch systems, work order management systems, and scheduling tools to ensure that we have coverage 24/7 for any/all emergencies.
• Establish a capacity plan and KPIs to understand and react to indicators and ramp staffing decisions.
• Establish and maintain great relationships with Vendors for all key disciplines needed for our properties.
• Define and ensure internal team and external partner standards and continually audit that these are being achieved on a consistent basis.
• Audit quotes and methods for how repairs should be completed to ensure the best experience relative to the costs for our Guests & Owners.

QUALIFICATIONS:

• We are looking for someone with the ability to find the problem, find a solution, and coach the team on how to fix it.
• Project Management & Maintenance software facilitation experience is a must, and we rely on technology to keep order and transparency, as well as communication clear with our owner partners & guests.
• Candidates should have at least five years of experience in luxury property/hotel management in the role of recruiting, training & managing a team of 10 or more employees as well as numerous contractors/vendors.
• A passion for great management of people, & quality of work produced
• Strong knowledge of home systems, appliances, HVAC, plumbing, electrical, pool equipment, and technology. Ability to work independently as well as collaboratively
• Excellent communication and interpersonal skills
• Skilled at managing projects on time and within budget
• Proficient in the use of smartphone apps for tasks like tracking receipts and placing work orders
• Must have a driver's license and a clean driving record
• Ability to pass an upon-hiring drug screening with an ongoing ability to maintain our drug-free workplace standards

APPLICABLE EXPERIENCE:

• VP or Director of Engineering for hospitality
• HOA management where there was the substantial real estate where both buildings and ground were managed and maintained under your direction.
• General contractor with residential remodeling experience.
• Leader of a home repair or maintenance business.
• Any experience where top-level, high-volume preventative maintenance and ongoing repairs and maintenance were directly handled under your supervision, with teams under your control.

COMPENSATION & BENEFITS:

Annual Salary: $125,000 - $145,000 based upon achievement and experience with an annual bonus tied to quarterly performance, annual team goals achieved, and overall business goals achieved as a leadership team.

Benefits:

• Paid time off, such as PTO, sick days, and vacation days
• Health Insurance
• Life insurance
• Dental insurance
• Vision insurance
• Retirement benefits or accounts
• Employee recognition programs
• Company phone/computer
• Workplace perks such as recreation activities, food and coffee, and flexible work schedules

Schedule: Regular business hours Monday thru Friday with the flexibility to work after-hours and weekends as needed.