Construction and Rehab National Director

COMPANY OVERVIEW:

Patriot Family Homes is a fully integrated short-term rental company that is proudly Veteran-owned and -operated. We are currently headquartered in Chattanooga, TN, but also have many remote and travel roles, as well as field teams that include W-2 and 1099 team members who live in the markets where our houses are located across the Southeast, Midwest, Mid Atlantic, and Southwest.

Founded in 2018 by US Army Veteran Joe Riley, Patriot Family Homes was created to assist in helping meet the need for affordable, reliable housing in the South, particularly near military bases. Since then, we have grown from a handful of homes to 350+ properties in 25+ markets, offering services to clients in:

• Property Management
• Management Support
• Temporary Housing Relocation

As veterans, we understand the importance of “home,” and our team works each and every day to provide that feeling through exemplary service. When you become a team member at PFH you will become a part of our work family, where we strive to ensure you always feel supported and valued for the sacrifices you make as we continue to grow in excellence.

POSITION SUMMARY:

As our Construction and Rehab National Director, you will report directly to our Chief Development Officer, who oversees our growth operations. We’re looking for someone with experience managing a scaled portfolio of 1,000+ single-family rental properties across a multi-state footprint, ideally of 100+ ongoing renovations at a time. However, if you lack this direct experience but feel you can meet the demands of this position, we’ll need you to demonstrate comparable expertise from an industry and scale perspective.

Because we own most of our inventory, unlike many other property management companies, this is a unique opportunity to work in a short-term rental company. Many homes we purchase need substantial renovation and rehab, similar to new purchases in the SFR space. Above and beyond rehabbing existing homes, we are also in plans to begin new construction projects for small, short-term rental communities.

With the demand that these projects bring, you will have the opportunity to shape this department from the ground up with the assistance of a solid administrative team of military spouses and a network of existing contractors ready to be leveraged on day one.

Please Note:  This position will require 75% of travel in the initial 6 months while building out our network of contractors and site superintendents. Once the initial network is established and a strong internal team is in place, travel will likely reduce to 25% - 50% depending on how you structure your team and processes.

RESPONSIBILITIES:

• Manage a scaled portfolio of 1,000+ single-family rental properties across a multi-state footprint of 100+ ongoing renovations at a time.
• Oversee administrative team and third-party contractors efficiently.
• Develop systems and processes to ensure houses are renovated and constructed to be safe, durable, and aesthetically pleasing to guests across a national portfolio of short-term rentals.
• Recruit, train, and oversee all personnel (full-time, part-time, and contractors) that work in construction, renovation, and maintenance operations. This responsibility will include full-time W-2 personnel and recruiting reliable General Contractors and subcontractors.
• Over time hire and build a skilled and highly effective team of regional superintendents.
• Create and maintain a robust reporting matrix to ensure Executive Leadership and other departments can make informed decisions about the growth and operation of the company.

QUALIFICATIONS:

• Experience managing 1000+ properties with 100+ reno projects in process at a time or comparable experience.
• Proven ability to be a compelling and inspiring leader, capable of managing and motivating a diverse team in a remote work environment
• The ability to leverage technology for remote management, oversight, and coordination is crucial.
• Capable of recruiting, certifying, and overseeing corporate, regional, and local employees, general contractors, and sub-contractors.
• Able to effectively communicate in writing and in person with executive leaders, regional managers, and front-line construction workers.
• Able to build ground-up systems required to run a rapidly growing portfolio efficiently of SFRs, many of which need rehab prior to launching on Airbnb.
• Adept at learning new IT platforms common to the short-term rental industry. (Currently using Guesty but migrating to TRACK or LMPM).
• Pragmatic problem solver, capable of achieving results in a budget category of short-term rentals that cater to working and middle-class travelers and professionals – not just in luxury rentals that cater to wealthy customers.

COMPENSATION & BENEFITS:

Annual Salary: $80,000 - $120,000 annual salary will be determined based on the level of the chosen candidate's experience, achievement, and fit.

Bonus Details: 10% Bonus for meeting performance metrics set by Chief Development Officer

Benefits:

• Paid time off such as PTO, sick days, and vacation days
• Health Insurance
• Dental Insurance
• Vision Insurance
• Healthcare spending or reimbursement accounts, such as HSAs, FSAs, and HRAs
• Commuting/travel assistance