Description
COMPANY OVERVIEW:
Vintory is a leading provider of cutting-edge solutions that help property management businesses optimize their inventory growth. We are committed to delivering innovative technologies that empower our partners to achieve success in their respective industries. As we continue to grow, we are looking for a passionate and dedicated Account Manager to join our team.
POSITION SUMMARY:
We are seeking an experienced and proactive Client Success Account Manager to own the relationships for a book of business, ensuring alignment and driving partner success through our suite of products and services. The ideal candidate will be a strategic thinker, an excellent communicator, and passionate about creating value for our partners while maintaining a high level of satisfaction.
RESPONSIBILITIES:
Develop and manage a portfolio of key partner accounts, owning the relationship from post-onboarding to ongoing account management and growth.
- Build strong, long-lasting relationships with partners by understanding their unique needs, industry challenges, and business goals.
- Ensure alignment between the partner's objectives and Vintory's solutions by developing and executing tailored success plans.
- Proactively identify and address potential issues, risks, or opportunities for improvement within the partner's account, working closely with cross-functional teams to address them.
- Drive partner adoption of Vintory's solutions and maximize the value they receive from our products and services.
- Act as a liaison between the partner and internal teams, including sales, campaign management, product, and support, ensuring timely and effective communication and collaboration.
- Monitor and analyze account health metrics, using data to inform strategies for partner retention and growth.
- Share partner feedback and insights with the product team to inform product development and improvements.
- Contribute to the creation and refinement of partner success best practices, tools, and resources.
QUALIFICATIONS:
- Bachelor's degree in Business, Marketing, or a related field.
- 3+ years of experience in partner success, account management, or a similar client-facing role, preferably in a B2B software or technology environment.
- Proven track record of managing and growing a book of business, achieving partner satisfaction, and driving partner success.
- Excellent communication, interpersonal, and relationship-building skills.
- Strong analytical and problem-solving abilities.
- Ability to work independently and collaboratively in a fast-paced, dynamic environment.
- Familiarity with CRM systems and partner success platforms.
COMPENSATION & BENEFITS:
- Competitive salary and performance-based bonuses.
- Comprehensive benefits package, including medical, dental, and vision coverage.
- Generous paid time off policy, including vacation, sick days, and holidays.
- Professional development opportunities, including ongoing training and education.
- A collaborative and supportive work environment with a strong company culture focused on growth and success.
Join our dynamic team and contribute to the success of our partners by applying for the Account Manager position at Vintory today. To apply, please submit your resume and a cover letter detailing your relevant experience and why you would be an excellent fit for this role.