Bennett Law Center
Published
October 4, 2023
Location
Remote, Philippines
Category
Job Type
Remote  
Salary
Hourly Wage: $8 - $10 per hour 

Description

COMPANY OVERVIEW:

Do you possess the ambition to turn challenges into opportunities?

At Bennett Law Center, we seek individuals with an unwavering belief in possibilities, echoing our conviction that: "With God, all things are possible."

Our purpose? Empower our clients— individuals, families, or businesses—to realize their version of the American Dream. "Bridges Over Barriers" isn't just a tagline for us; it's a guiding principle, reflecting our dedication to assisting clients in overcoming the challenges they face —be it citizenship, deportation defense, or building a successful business.

What sets us apart at Bennett Law Center?

We're a values-centric law firm. As part of our team, you'll be integral in championing:

  • Team Work
  • Strength in Diversity
  • Spirit of Generosity
  • Hopeful Determination
  • Excellence/Results
  • Self-Care

Apply today if you’re ready to use your skills to make a real impact and grow with us.

POSITION SUMMARY:

Step into a role where dedication meets purpose.

As our Client Advocacy Assistant, you’ll be pivotal in nurturing our client relationships, upholding our commitment to exceptional service and enhancing client satisfaction. Working hand-in-hand with our accomplished Paralegals and Attorneys, your primary responsibilities will include managing inactive cases, as well as diligent correspondence with clients and liaising seamlessly with institutions like USCIS, EOIR, and other pertinent agencies.

Through conducting and interpreting client satisfaction surveys, you will assist in pinpointing areas of improvement, ensuring that our services meet and exceed client expectations.

As a remote position, this role offers the benefit of flexibility and will be ideal for you if you are proactive and self-motivated. Our culture celebrates cooperation, persistence, and the triumph of seeing wins. Your professional growth parallels our success, and we're here to champion both.

Join us, and let’s bridge dreams to reality together.

RESPONSIBILITIES:

  • Serve as the liaison between attorneys, USCIS, and clients regarding the status of inactive cases and ensuring cases proceed smoothly and efficiently
  • Manage client communications for all inactive cases, including sending client status updates via text and email
  • Manage communication with USCIS, proactively following up on case status and seeking to identify any opportunities to expedite processes.
  • Fileroutine work permit applications and FOIA requests
  • Administer and collect client satisfaction surveys and log responses received
  • Review client satisfaction survey data to identify trends and surface recommendations for improvement

QUALIFICATIONS:

  • Must possess a minimum of 1-2 years of previous experience in legal or customer service roles, with a preference for those with experience in immigration law.
  • Excellent interpersonal skills, empathetic and compassionate communicator
  • Candidates should demonstrate a strong passion and natural inclination for continuous learning in their roles.
  • Familiarity with Microsoft Office suite, including Word and Excel
  • Ability to maintain confidentiality; displays sound judgment and ethics
  • Spanish language fluency preferred
  • Minimum Associate’s degree
  • Highly detail-oriented
  • Must be tech-savvy and able to work across multiple platforms

COMPENSATION & BENEFITS:

Hourly Wage: $8 - $10 per hour

Benefits: 

  • Paid time off, such as PTO, sick days, and vacation days

Scheduling: This role entails working regular business hours with the flexibility to be available for overtime when necessary.