Description
COMPANY OVERVIEW:
We’re a fast-growing hospitality and property management company creating “Aah- inspiring” experiences for guests, owners, colleagues, and communities. As a visionary- led team with traction and momentum, we’re ready to take things to the next level—and we’re looking for a Director of Business Operations who thrives in the middle of growth and structure, vision and execution.
We provide “Aah-inspiring” vacation rental experiences by ensuring properties are maintained to the highest standards of safety, comfort, and connection. Our commitment to excellence supports owners seeking strong returns, guests looking for exceptional stays, colleagues with passion, and communities where we operate. Aah-inspiring experiences extend to our workplace, where we strive to create a supportive and empowering environment for our colleagues.
Our core values guide our approach:
Faith: Honor God in everything. Colleagues passionately pursue their higher purpose. Align with the vision for ultimate fulfillment.
Adventure: We blaze new trails, challenge norms, and engage boldly and enthusiastically.
Connection: We build meaningful relationships, care for others, and contribute to the common good.
Utmost: We steward our time, talents, and resources to fulfill our purpose and priorities with excellence.
Rest: We prioritize wellness of mind, body, and spirit, allowing us to perform at our best.
POSITION SUMMARY:
As Chief Operating Officer, you’ll be the right hand to the CEO and the operational heartbeat of the company. You’ll be responsible for turning vision into action streamlining operations, aligning teams, building structure, and leading our people day-to-day. This is a player-coach role: you’ll get in the weeds early, but grow into a strategic leader who can help scale the company across markets.
RESPONSIBILITIES:
Team Leadership
- Lead and mentor cross-functional teams across operations, sales, cleaning, support, marketing, and maintenance
- Improve team productivity, accountability, and clarity of roles/responsibilities
- Support or lead hiring, performance management, and professional development
Operations & Execution
- Identify and fix operational bottlenecks across departments
- Build and document repeatable systems and SOPs
- Own key performance indicators (KPIs) and reporting across departments
Business Alignment
- Be the bridge between CEO’s strategic vision and team execution
- Lead weekly operations meetings and ensure progress against goals
- Drive collaboration between sales, marketing, guest support, and property teams
- Help refine pricing models, fee structures, and internal processes
Growth & Scale
- Support expansion into new territories with process readiness
- Take the lead on special projects, from tech implementations to partnerships
- Help prepare the company for capital partnerships, M&A, and future org design
Revenue & Performance
- Collaborate on dynamic pricing strategies and revenue calendar management (using PriceLabs, Wheelhouse, or similar)
- Monitor ADR, occupancy, RevPAR, and booking pace to identify opportunities and underperformance
- Support initiatives to drive additional revenue (e.g., linen fees, maintenance services, pest control upsells, insurance, product placement)
- Partner with marketing and finance teams to forecast and improve owner returns
Who You Are
- You’ve led operations or teams in a fast-growing, entrepreneurial company
- You’re a builder at heart—strong with systems, but not stuck in bureaucracy
- You love people and process equally—comfortable leading a meeting or fixing a workflow
- You’re an assertive, proactive communicator who’s not afraid to lead
- You thrive with autonomy and ownership, and want a seat at the leadership table
- You are Tech-savvy and systems-oriented (PMS, pricing tools, task management platforms)
QUALIFICATIONS:
- 5–10+ years in operations, general management, or leadership roles
- Experience in hospitality, vacation rentals, property management, real estate, or service-based industries a plus
- Familiarity with KPIs, financials, CRMs, PMS, and project management tools
COMPENSATION & BENEFITS:
Annual Salary: $100,000 - $140,000 annual salary based on experience and achievement plus OTE of $150,000 - $170,000
Benefits:
- Paid time off such as PTO, sick days, and vacation days
- Employee recognition programs
- Workplace perks such as recreation activities, food and coffee, and flexible work schedules
- Relocation Assistance Potential