Explorent
Published
January 30, 2024
Location
Townsend, Tennessee
Category
Job Type
Salary
Annual Salary: $48,000 - $54,000 based on experience and achievement

Description

COMPANY OVERVIEW:

Embrace variety, craft connections, and drive efficiency as part of our dynamic Explorent family.

Welcome to the unique world of Explorent, where our passion is to transform vacation homes and boutique hotels into unforgettable experiences, placing guests right at the heart of the destination markets they’ve come to explore.

At Explorent, we are driven by a quest for excellence. Whether it's in market analysis, our strategic property renovations, or simply in the personalized customer service we offer. What makes us different is that with every property, we strive to capture guests' attention and drive bookings by highlighting and optimizing the unique features of each space and its natural surroundings.

When you come to work with us, you’ll be invited into the warm hospitality of Tennessee.

Nestled in a picturesque valley, it is a paradise for outdoor enthusiasts and a great place to put down roots and strike a desirable work-life balance. Our leadership believes in creating a work environment that mirrors the peacefulness and charm of the landscape we are privileged to operate in.

Ready to be a part of the journey? Here’s where you come in.

POSITION SUMMARY:

As the Assistant General Manager of our hotel property, your days will be filled with a variety of tasks and decision-making. You'll play an essential part in overseeing the Front Office, Housekeeping, and Food and Beverage departments, ensuring our standards of excellence are consistently met. Aside from assisting in managing the property, you'll also be actively involved in guest relations, promptly addressing any feedback or reviews on the OTAs or social media and ensuring that special requests are met seamlessly. As a collaborative individual, you'll work closely with other departments to strengthen team morale and enhance guest services. From managing operating expenses to ensuring safety measures, your leadership and problem-solving skills will be critical for success.

At Explorent, every day brings a new challenge and opportunity, and your guidance and ability to lead will help set the pace for our hotel's success.

Ready to get started? Let's create something extraordinary together.

RESPONSIBILITIES:

  • Oversee and guide activities in the Front Office, Housekeeping, and Food & Beverage departments, ensuring adherence to hotel standards, policies, and procedures.
  • Act as the Manager on Duty, addressing issues ranging from guest feedback on social media to any on-site issues that may arise.
  • Keep staff informed of daily activities, VIP arrivals, and special requests, ensuring a seamless guest experience from arrival to accommodations.
  • Manage scheduling, operating expenses, and purchasing for all operational departments efficiently.
  • Foster inter-departmental communication, emphasizing the improvement of guest services and routine inspections of rooms and public areas.
  • Ensure the integrity of financial records, including account receivables, payables, and adherence to banking protocols.
  • Prioritize comprehensive training for all operational staff, reinforcing company policies and fostering a strong team culture.
  • Report to the General Manager on department performance and manage team improvements.

QUALIFICATIONS:

  • Strong customer service and interpersonal skills, with the ability to lead and motivate a team towards hotel objectives.
  • Exceptional attention to detail and time management abilities.
  • Proficiency with hotel PMS software and Google Drive.
  • Adaptability in diverse situations and strong decision-making skills.
  • Fluent in reading, writing, and speaking English.

COMPENSATION & BENEFITS:

Annual Salary: $48,000 - $54,000 based on experience and achievement

Bonus: Performance-based

Benefits:

  • Paid time off, such as PTO, sick days, and vacation days
  • Workplace perks such as recreation activities, food and coffee, and flexible work schedules
  • Other

Schedule: Able to work regular business hours with the flexibility to work after hours, weekends and holidays.