Description
COMPANY OVERVIEW:
Since 2015, Local Vacation Rentals has invested in a local-driven luxury vacation rental management approach. With over 500+ properties in Breckenridge, Park City, Telluride, Lake Tahoe, and 30a Florida, we are proud of our industry-leading approach to high-performance property management with a local touch. We are a small startup but growing rapidly and are looking for other talented and motivated individuals to join us in our journey!
POSITION SUMMARY:
Ground operations are the foundation of our success. We are seeking a highly motivated and results-driven Assistant Branch Manager to take ownership of our North Lake Tahoe branch. This role demands a leader who thrives on efficiency, accountability, and execution. You will oversee daily operations, optimize team performance, and serve as the vital connection between branch teams and executive leadership. Your ability to streamline processes, drive profitability, and uphold exceptional service standards will be key to our success. If you excel in fast-paced environments and are committed to delivering results, we want you on our team.
RESPONSIBILITIES:
Team Management & Leadership:
- Act as the primary escalation point for the branch. (Inspectors, Maintenance Technicians, and 3rd party vendors)
- Ensure adequate staffing, stepping in during their off times when necessary.
- Oversee the hiring, training, and development of new team members.
- Conduct regular performance reviews, provide feedback, and implement performance improvement measures.
- Foster a culture of collaboration and open communication across all branches.
Project Management
- Manage and implement in-depth seasonal (Spring & Winter) property inspections.
- Conduct weekly office inventory reports and maintain adequate supplies & inventory.
- Coordinate the onboarding process for new rental units.
Operational Efficiency:
- Lead the implementation of new procedures, processes, and systems.
- Regularly review and improve existing operations to drive efficiency and effectiveness.
- Demonstrated expertise in Slack, Salesforce (Service Cloud & Field Service Lightning), ResortCleaning, and Dialpad.
- Ensure all properties maintain high cleanliness, and maintenance and are properly stocked with necessary supplies.
Schedule Management:
- Manage daily and weekly schedules using Field Service Lightning.
- Review daily and weekly cases & work orders, and forecast team capacity.
Financial Management:
- Oversee billable labor, backstock, and inventory management.
- Manage payroll, Ramp expenses, and participate in monthly owner statement reviews.
- Participate in monthly branch financial reviews.
- Implement strategies to optimize profitability and cost efficiency.
Vendor Relationships:
- Negotiate and maintain relationships with vendors to ensure quality services and products at competitive prices.
- Manage vendor contracts, payments, and renewals.
Triage & Dispatch:
- Serve as the primary point of escalation for the inspection team, guest services, and client success.
- Monitor communications across branches using Dialpad, Slack, and Email.
Performance Metrics:
- Track and improve the time to resolve High/Urgent work orders.
- Manage operating margin (payroll, inventory, and billables)
- Owner Stay Net Promoter Score (NPS) and guest reviews.
- Maintain an optimal property-to-inspector ratio.
COMPENSATION & BENEFITS:
Annual Salary: $65,000 - $70,000
1 day per weekend is required, so Sunday-Thursday or Tuesday-Saturday
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- Paid time off such as PTO, sick days, and vacation days
- Retirement benefits or accounts