Description
COMPANY OVERVIEW:
Do you love hospitality, the Sevierville area and working with a creative and innovative team? If so, you can not let this chance pass you by.
Our business-minded creatives provide imaginative high-end vacation rentals that offer the same exceptional services you’d expect from a prominent hotel chain, bringing memorable spaces to life in highly sought-after locations.
As a vacation rental company, we're passionate about taking our rentals to the next level, where providing an outstanding guest experience is our top priority. In a short time, we have established a solid foundation with various property types and innovative concepts in line with the advancement of our vision.
As a result of our success, we are now searching for an Area Manager to manage and oversee a team responsible for a specified group of properties in our portfolio. If you have the necessary experience, achievements and are aligned with our vision, we’d love for you to keep reading and apply.
POSITION SUMMARY:
As an Area Manager, you will be the backbone of our regional operations, bringing our brand to life in every property under your care. This role is a unique blend of leadership, problem-solving, and creativity as you manage a team of inspectors, maintenance staff, and housekeepers, ensuring that our properties are minty fresh for every check-in.
Your day-to-day will involve overseeing property maintenance, conducting standards inspections, and fostering communication and efficiency across your region. We’ll rely on you to be the ambassador and advocate of your area, providing
your team and properties with the tools and resources they need to continue to shine.
Working alongside our sales & marketing team, you’ll go to bat for each property and strategize on how to best showcase them to ensure guest satisfaction and maintain a high level of communication with our COO and other stakeholders, providing regular updates on the performance of the properties.
Who we’re looking for:
We're looking for a dynamic leader who enjoys the challenge of a growing business. You should be a skilled communicator, a resourceful strategist, and above all, a team player. Your knack for motivating others and passion for creating enchanting vacation experiences will set you apart.
How Your Day Will Feel:
You'll feel the thrill of overcoming obstacles, the satisfaction of solving problems, and the excitement of seeing your region grow under your guidance. You'll feel the camaraderie of a supportive team and the pride of creating memorable experiences for our guests. And at the end of the day, you'll feel the fulfillment of knowing you're part of a company that's changing the way people vacation.
RESPONSIBILITIES:
- Conduct regular property inspections to ensure that properties are properly maintained and identify any issues that need to be addressed.
- Conduct regular performance reviews, and provide constructive and consistent feedback to direct reports of expected results and expectations.
- Support your team with escalated guest concerns by responding to emails, calls and tickets.
- Become an expert with our software stack and support the use of those tools throughout the operation.
- Ensure supply inventory levels are maintained for all supply closets and monthly budgets are followed on new purchases.
- Coordinate with other teams, such as Sales and Marketing, to ensure that properties are effectively marketed and revenue targets are met.
- Monitor and analyze key performance indicators (KPIs) to identify areas for improvement and develop action plans to address any issues.
- Manage relationships with vendors and service providers to ensure that maintenance and repairs are completed promptly and at a high level of quality.
QUALIFICATIONS:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field
- 3+ years of experience in a management role within the hospitality or vacation rental industry
- Strong leadership and interpersonal skills, with the ability to motivate and inspire teams
- Excellent communication and organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously
- Ability to work well under pressure in an agile, fast-paced environment
- Strong problem-solving skills, with the ability to quickly identify and address issues
- Proficiency in Microsoft Office and property management software
COMPENSATION & BENEFITS:
Annual Salary: $58,000 - $65,000 based on experience and achievement
Benefits:
- Paid time off, such as PTO, sick days, and vacation days
- Health insurance
- Dental insurance