Description
COMPANY OVERVIEW:
Meet Roami - Inspiring human connection - wherever you may roam.
Are you looking for a new opportunity with an innovative team that challenges and rewards you for your hard work?
Working at Roami means you’ll play a valuable role in solving the problem presented to travelers forced to choose between two flawed options: impersonal and expensive hotels or unreliable and inconsistent vacation rentals. We differentiate ourselves from other short-term rental companies by hand-selecting each property and renovating each one to meet our specific standards.
Our commitment to detail, design, decor, customer service, and implementing smart technology has led to our success. We are now looking for a candidate dedicated to providing memorable stays without compromise to join our team.
If this sounds like you and you’ve got the right mix of experience and qualifications, we’d love to hear from you.
POSITION SUMMARY:
We are seeking an experienced Area Director of Operations to oversee our multi-unit operations in the Miami area. This position requires a motivated individual who can coordinate and manage day-to-day operations with an emphasis on providing exceptional guest service. As a successful candidate, you must be
confident in hiring, training, mentoring, and tracking your team's progress while monitoring costs and ensuring spending stays within our budgetary guidelines. You will also establish collaborative relationships with building owners and property managers while conducting regular inspections to ensure compliance with operational standards.
What will this role offer you?
It’s the opportunity for you to lead by example with your charismatic personality and strong work ethic and the permission to create a fun work environment where excellence is expected from all members of the team. If you are an experienced leader with a take-charge attitude, don’t hesitate to connect with us.
We’re excited to hear from you.
RESPONSIBILITIES:
- Responsible for multi-unit management (100+ units) within the MIAMI area, focusing on delivering a high level of guest service.
- Hire, train, mentor, and track the progress of the Operations team.
- Communicate and work with building owners and property managers to ensure they are satisfied with the operations and promptly address any concerns.
- Monitor costs to ensure spending is within budget guidelines and target KPIs.
- Inspect properties to ensure the highest standards are maintained and evaluate maintenance, grounds, and housekeeping operations in areas of efficiency.
- Ensure their teams are performing at the highest standards with a focus on guest scores and feedback.
- Manage all city housekeeping, maintenance, and inventory control operations, ensuring a consistent result.
QUALIFICATIONS:
- 5+ years of leadership experience in the field of Hospitality. Previous Hotel or STR leadership preferred.
- Familiar with Housekeeping, Guest Services, and Daily Maintenance operations.
- Spanish proficiency is strongly preferred.
- Knowledge of how travel planning websites, such as Booking.com, AirBnB, and Trip Advisor, operate.
- Able to deal with demanding guests and address and resolve associate issues or conflicts.
- Unintimidated by using mobile apps while in the field for team collaboration and communication (experience with Slack and Google Suite).
- A personal vehicle, valid Driver’s License, clean driving record, and proof of insurance is required.
COMPENSATION & BENEFITS:
Annual Salary: $80,000 to $85,000 based on experience and achievement
Benefits:
- Paid time off, such as PTO, sick days, and vacation days
- Health insurance
- Tuition reimbursement
- Gym memberships or discounts
Schedule: Flexible schedule with the ability to work evenings, weekends, and holidays when needed.